Personvernerklæring

Last updated: September 28, 2026

Vuneyo operates this store and website, including related information, content, tools, features, products and services, to provide you with a tailored shopping experience (the “Services”). Vuneyo is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use and disclose your personal information when you use, visit or purchase through the Services, or otherwise communicate with us. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read it and understand how your information is collected, used and disclosed.

Personal information we collect or process

“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include anonymous or de-identified information that cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you live and applicable law, we may collect or process the following categories, including inferences drawn from them:

• Contact details: Name, address, billing and shipping addresses, phone number and email address.
• Financial information: Credit and debit card and account numbers, payment card and account information, transaction information, payment method, payment confirmation and other payment details.
• Account information: Username, password, security questions, preferences and settings.
• Transaction information: Products you view, add to your cart or wishlist, purchase, return or exchange, and transaction history.
• Communications with us: Information you provide when contacting us, such as a customer support request.
• Device information: Device, browser and network connection information, IP address and other unique identifiers.
• Usage information: How and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information directly from you when you create an account, use the Services, communicate with us or otherwise provide it; automatically from your device and through cookies and similar technologies; from service providers that collect or process information on our behalf; and from partners or other third parties.

How we use your personal information

Depending on your interactions with us and the Services, we may use your information for these purposes:

• Providing, personalizing and improving the Services: To fulfil contractual obligations, process payments and orders, remember your preferences and items of interest, send account notifications, process purchases, returns and exchanges, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews and recommend related products. We may also use it to tailor and improve the Services.
• Marketing and advertising: To send marketing and promotional communications by email, text or post, and display online advertisements on our Services or other websites, including based on previous purchases, items in your cart and other activity.
• Security and fraud prevention: To authenticate your account, provide secure shopping and payments, detect and address potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and secure the Services. If you create an account, you are responsible for keeping your login credentials safe; do not share them.
• Communicating with you: To provide customer support, respond to you and maintain our business relationship.
• Legal reasons: To comply with laws and legal processes, including requests from authorities; participate in legal proceedings; and enforce or investigate possible violations of our terms and policies.

How we disclose personal information

We may disclose your information to third parties for legitimate purposes consistent with this policy, including:

• Shopify, vendors and service providers handling IT, payments, analytics, support, cloud storage, fulfilment and shipping on our behalf.
• Business and marketing partners that provide advertising services. We use Shopify to support personalized advertising based on online activity across merchants and websites. Partners use information under their own privacy notices. Depending on where you live, you may opt out of sharing for targeted advertising here.
• Third parties when you instruct, request or consent to disclosure, such as for shipping or through social media widgets and login integrations.
• Our affiliates or corporate group.
• Parties involved in a merger, bankruptcy or other business transaction, or where disclosure is needed to comply with legal obligations, enforce terms or protect our Services and the rights of others.

Our relationship with Shopify

Shopify hosts the Services and collects and processes information about your access and use to provide and improve them. Information you submit is shared with Shopify and third parties, which may be in other countries. We use enhanced Shopify features drawing on your interactions with our store, other merchants and Shopify to protect, grow and improve our business. Shopify may use information from those interactions to provide these features and is responsible for processing it in those circumstances, including responding to rights requests related to that use. Read Shopify's Consumer Privacy Policy and, where applicable, exercise your rights through Shopify's Privacy Portal.

Third-party websites and links

The Services may link to third-party websites and platforms. Review their security, privacy and other terms. We do not guarantee or take responsibility for their privacy or security, or the accuracy and reliability of their content. Information you disclose in public or semi-public areas, including social media, may be visible to others without restrictions on their use of it. A link does not itself mean we endorse a platform, its content or operator.

Children's data

The Services are not intended for children. We do not knowingly collect information from children below the age of majority in their jurisdiction. A parent or guardian may contact us to request deletion of a child's information. As of this policy's effective date, we do not have actual knowledge that we “share” or “sell,” as defined by applicable law, information about anyone under 16.

Security and retention

No security measure is perfect, and we cannot guarantee perfect security. Information sent to us may not be secure in transit; avoid sending sensitive or confidential information through insecure channels. Retention depends on whether we need the information to maintain your account, provide Services, meet legal obligations, resolve disputes or enforce contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. They are not absolute, may apply only in certain circumstances and may be declined as permitted by law.

• Access: Request access to information we hold about you.
• Deletion: Request deletion of information we hold about you.
• Correction: Request correction of inaccurate information.
• Portability: Receive a copy of your information or request transfer to a third party, subject to applicable conditions and exceptions.
• Opt out of sale, sharing or targeted advertising: Depending on your location, you may opt out of uses considered “sale,” “sharing” or “targeted advertising” by law here. If you visit with Global Privacy Control enabled, we automatically treat that signal, depending on your location, as an opt-out request for your device and browser, and for your Shopify account if we can associate it with the device. Learn more at Global Privacy Control. We do not recognize other Do Not Track signals.
• Communication preferences: You may unsubscribe from promotional emails using the link in those emails. We may still send non-promotional account and order emails.

If you live in the UK or EEA, you may also, subject to local-law exceptions, object to or restrict processing for certain purposes and withdraw consent where processing is based on consent. Withdrawal does not affect processing carried out before it.

Exercise your rights as described in the Services or contact us below. See Shopify's Privacy Portal for rights related to information processed by Shopify. We will not discriminate against you for exercising your rights. We may verify your identity, as allowed or required by law. You may authorize an agent to act for you; we may require proof of authorization and direct identity verification. We respond as promptly as applicable law requires.

Complaints

If you are unhappy with how we process your information, contact us below. Depending on your location, you may appeal our decision or complain to a data protection authority. EEA authorities are listed here.

International transfers

We may transfer, store and process information outside your country. For transfers from the EEA or UK, we rely on recognized mechanisms, such as the European Commission's Standard Contractual Clauses or relevant UK equivalents, unless the recipient country provides an adequate level of protection.

Changes to this Privacy Policy

We may update this policy to reflect changes in our practices or for operational, legal or regulatory reasons. We will post updates, revise the “Last updated” date and provide notices required by law.

Contact

For questions or to exercise privacy rights, email VuneyoShop@gmail.com. For applicable data protection laws, we are the controller of your personal information.